Reference

How cx66 Handles Your Personal Information

This Privacy Policy covers what data cx66 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team — and exactly how that data is used, stored and protected.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to request data accessCookie and device tracking disclosureBangladesh-region eligibility applies
cx66 How cx66 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to exercise your data rights — access, correction or deletion — our support team handles privacy requests directly. Raise your query through your account dashboard or use the live chat channel. We aim to acknowledge privacy requests promptly and respond with a clear outcome, not a generic reply.

Team online

Account Dashboard Request

Log in, go to Account Settings, and select the Privacy or Data Request option. Your request is logged immediately and tracked through to resolution.

Live Chat Support

Open live chat from any page on cx66. Describe your privacy query and our team will escalate it to the right person without delay.

Email Privacy Contact

Send a detailed request to our support email address shown in the account help section. Include your registered phone number for faster verification.

HOW WE PROTECT YOU

Data Security, Cookies and Account Retention

cx66 applies SSL encryption across all account pages and payment flows, so data moving between your device and our servers is protected in transit. Your account credentials are stored using hashed methods — we do not store raw passwords. We use session cookies to keep you logged in and analytics cookies to understand how the platform is used; you can manage cookie preferences through your browser settings. Data retention follows the minimum period necessary for legal and financial compliance, after which records are deleted or anonymised.

SSL Encryption

All account and payment pages are encrypted in transit. Data sent when you deposit via bKash, Nagad or Rocket moves through a secured connection at every step.

Cookie Controls

We use session and analytics cookies. You can adjust or block non-essential cookies through your browser settings without losing access to your account.

Data Retention Policy

We keep your data only as long as legal and financial obligations require. Once that period ends, records are deleted or anonymised — not held indefinitely.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion. Eligibility depends on local law and applicable regions.

Common Questions About Your Data on cx66

These are the questions we hear most often about how personal information is handled. Each answer reflects the actual process — not a general summary.

We collect your name, phone number, email and the payment method you register — bKash, Nagad or Rocket. We also log device type, IP address and session activity automatically on login.

We share data only with payment processors and fraud-prevention partners needed to operate your account. We do not sell your personal information to marketing companies or unrelated third parties.

Log in to your account, go to Account Settings and select the data request option. Alternatively, contact support via live chat with your registered phone number for identity verification.

Yes. Where no legal or financial obligation requires us to retain it, we will delete your data on request. Requests tied to payment records may be subject to minimum retention periods under applicable rules.

We keep data for the minimum period required by financial and legal obligations. bKash, Nagad and Rocket transaction records are retained as long as compliance rules require, then deleted or anonymised.

We use session cookies to keep you logged in and analytics cookies to improve the platform. Non-essential cookies can be blocked through your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.